For your safety, Simeon Kelvin's Store is secured using the Secure Sockets Layer (SSL) encryption protocol, the most widely accepted Internet encryption standard.
All payments are processed through PayPal, the world's leading online payment company. PayPal processes your credit card the same as any other credit card processor. Just enter your credit card and shipping information or log in if you have a PayPal account. PayPal accepts the following credit cards: Visa, MasterCard, Discover and American Express.
At this time, checks and money orders are accepted on a per order basis. Please contact Element Legacy's Customer Support for more information on how to proceed.
Most in-stock orders ship within 72-hours, Monday to Friday. Orders placed on holidays or weekends will begin processing the next business day. Orders ship from Los Angeles, California. In case of backorders, we will notify you by e-mail and will do everything we can to get your item as fast as possible. Most backorders ship within 3-4 weeks.
All returns and exchanges are subject to specific conditions. Please read first our Return & Exchange Policy, then fill out either the Return Form or the Exchange Form. You will then receive an e-mail with a Return Authorization (RA) Number. Mail the item you would like to return or exchange with your RA Number.
Follow the link below to contact our customer support. Feel free to contact us with any question regarding shipping, delivery time or any other concerns you may have regarding your orders.
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